The Sash Spot | FAQ
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FAQ

Please take the time to read our Most Common Frequently Asked Questions

Where are you located and do you have a retail location?

 

We are located in Southern California and do not have a retail location. All orders are placed online on our website, through an invoice we’ve generated at your request or by phone.

 

How do I place an order?

 

Invoice Orders:

 

You may generate an order by using our quotes or contact us form. You must provide all details including name, address, email address, phone number, product needed, quantity needed, colors, titles etc. Once we have those details we will create an invoice based on the details we’ve received. You can complete your transaction by paying the invoice you’ve received.

 

Online Orders:

 

You can place an order online by choosing the items that most interest you. Complete and fill out all fields required, add your items to the cart and checkout.

 

Please remember no matter how you place your order please make sure you provide all details and specifications.

 

Why do you need my personal details such as phone number, email, and address?

 

With most online orders no matter who the retailer is this information is needed. Phone numbers are needed for confirming order details or for shipping details especially when using Express shipping methods. Valid shipping addresses are needed so that we can mail your package to the appropriate location. Email addresses are needed in the event details are needed and in the event we have other questions or want to update you on your order status.

 

Do you accommodate bulk or large quantity orders?

 

If our production schedule allows it we can definitely accommodate bulk orders.

 

Do you offer any discounts or coupon codes?

 

Yes! We try and run specials each month so make sure to check our website for any coupon codes or offers we may be running. Coupon codes must be used at checkout. Unless otherwise stated coupon codes may not be combined with any other offer. Please read the details of the coupon or special offer very carefully.

 

Can I get a custom logo added to my item?

 

Custom logos may be added to Embroidered Pageant Sashes and Graduation Stoles. We do not offer custom logos on our Event Ribbon Sashes, Competition Sashes, or vinyl sashes!

 

How much is the logo setup fee?

 

A custom logo setup fee usually runs around $25.00 however depending on the intricacies of your logo this fee may be higher. To get an accurate logo setup fee quote please contact us by using our quote form or contacting us by phone or email. If contacting us by email please upload your logo.

 

If I need my items fast do you offer any kind of rush or expedited services?

 

First let us explain the rush procedure before answering that question. A rush merely means that your order gets moved closer to the top of the production list. That doesn’t mean it’s next in line. This will depend on our production schedule and you also need to consider the transit time.

 

So to answer the original question YES we can accommodate rush orders but that is only on a case by case basis. You must call in with your order details so that we can make sure we can accommodate your request.

 

With rush orders also comes rush fees and expedited shipping fees. That means there will be 2 additional fees on top of the price of your item. With rush orders we do prefer to use FED EX because they seem to be more reliable than USPS so depending on how quickly you need your items…Expect to pay BIG FEES. If you need a rush order CALL us at 562-526-7274

 

What if I get stuck or confused and need help completing my order and need assistance?

 

Assistance is available. We are happy to help in any way we can. Please don’t hesitate to give us a call at 562-526-7274.

 

What are your hours of operation?

 

We have clients all over the United States and want to assist you all so please feel free to call us between the hours of 7am PST – 5pm PST. At tines you may luck up and catch us before and even after the times posted. Just give us a ring!

 

What forms of payment are accepted?

 

We accept Visa, Mastercard, American Express, and Disvover.

 

Do you accept checks?

 

We do not encourage this payment method and WE DO NOT like accepting checks. We will only accept this type of payments on a case by case scenario and usually only from customers whom have an established relationship with us for a year or more.

 

Please remember that it can take up to 10 business days for your check to clear. During this time your order will NOT be *processed. Orders will be processed once the check has cleared.

 

*Processed means we will not purchase any material that may be needed for your order, your order will not be cut, produced etc. Basically your order hasn’t been received until the check has cleared!

 

Are sales tax collected on my order?

 

Sales tax are only applied to customers residing in the state of California. The tax rate collected will be 7.75%.

 

How long will it take to receive my order?

 

Processing Times (not including production or shipping transit times)

 

Phone Orders:

 

If you call your order in prior to 3pm PST your order will be processed the same day. Any phone orders after 3pm PST will be processed on the next business day.

 

All other Orders:

 

Please allow 1 business day for your order to be processed. If you paid by check please allow up to 10 business days for your order to be processed. Like previously mentioned we will not process any orders that have not been paid for with proof of cleared funds. Sorry NO Exceptions!

 

Once your order has been processed then your order is put into production. Our turnaround time for production is 2-3 weeks during non peak season so please order in enough time to receive your items in a timely manner for your event.

 

If you are ordering in quantities over 30 and or your order requires more in depth work such as complicated logos, rhinestones, etc. your sashes may require extra time. If your order sounds like the above situation please CALL before placing your order to make sure we can accommodate your event. We want everyone to receive their products on time which is why it is VERY important for you to place your order in plenty amount of time.

 

How will I know when my order has been shipped?

 

In most cases if you paid through Paypal you will receive an email from Paypal with your shipping and tracking details. In addition you will receive an email from us with your shipping details included.

 

Shipping and Transit Times (in addition to the production time) and Shipping Carriers

 

All orders are shipped USPS Priority mail and the transit times usually range from 2-5 days. On occasion Fed Ex may be used at our discretion or when you pay Fed Ex for rush and or expedited orders.

 

We are not in control of transit times and we do not have any additional information to provide you once we ship your package and provide you with your tracking information. USPS at times does not update their system for 24 hours.

 

This means that you may get a tracking number and it may not be updated for 24 hours. This is out of our control. Again we see the same tracking information you see. In the event that your tracking number hasn’t updated in 72 hours please contact us immediately.

 

Do you offer shipping insurance?

 

Yes. Priority mail shipping with USPS insures your package up to $50 and Express shipping through USPS insures your package up to $100 and these amounts are standard with Priority packages through USPS.

 

Should you need additional insurance that exceeds what is posted to cover the total cost of your items you will have the option to add additional insurance at checkout (at your expense). The increased insurance amount is something you have to complete at checkout.

 

What is your refund or returns policy?

 

We do not offer refunds. Our items are custom made so we have to be compensated for our time and materials. In the event that we made a mistake please contact us within 24 hours of receiving your merchandise via email.

 

You must provide a picture of the error in question. We will review the information you provide and get back to you as soon as possible usually within 1 business day. If it turns out we made an error you must return the item (at our expense) and we will remake your item. We will ship the corrected item out USPS Priority mail once we receive the item that had the error back. If you made the error then you’d have to purchase another item with the correct information. Again these are custom items so they cannot be swapped out.

 

What is your cancellation policy?

 

Once your order has been placed it’s usually a done deal. Most of the time we process orders as we receive them which means we more than likely have already put your order into production (prepped for embroidery or imprint).

 

If we’ve already started your order that means we cannot honor a cancellation…but we try and be fair so we’ll say this if we haven’t prepped or started your order within 24 hours of you placing your order we will honor a 24 hour cancellation from the date your order was received and give you a full refund.

Learn more about how we can meet your needs

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